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Privacy Policy

SG MOP AND PAIL CLEANING SERVICES PTE LTD
Effective Date: 25th June 2025

1. Introduction

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We respect your privacy and are committed to protecting your personal data. This policy explains how we collect, use, disclose, and safeguard your information when you use our services (cleaning, alterations, delivery), visit our website, or interact with us via phone/WhatsApp.

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2. Data We Collect

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We may collect:

  • Personal Identifiers: Name, address, email, phone number.

  • Transaction Details: Item descriptions, service requests, payment records.

  • Communication Data: WhatsApp/email messages, feedback, complaints.

  • Technical Data: IP address, browser type, cookies (if you use our website).

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3. How We Use Your Data

We use your data to:

  • Process orders, deliveries, and payments.

  • Communicate about service updates, schedules, or issues.

  • Improve our services and customer support.

  • Comply with legal obligations (e.g., tax records).

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4. Data Sharing & Disclosure

We do not sell your data. We may share it with:

  • Service Providers: Payment gateways, delivery partners (only data essential for their tasks).

  • Legal Authorities: If required by law (e.g., court orders).

  • Affiliates: Within our corporate group for internal operations.

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5. Data Security

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We implement safeguards including:

  • Encrypted digital storage.

  • Limited staff access to personal data.

  • Secure destruction of physical records (e.g., invoices).

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6. Data Retention

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We retain your data only as long as necessary:

  • Service records: 2 years (for warranty/claims).

  • Financial records: 5 years (as required by Singapore law).

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7. Your Rights

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Under Singapore’s PDPA, you may:

  • Access or correct your personal data.

  • Withdraw consent for marketing communications.

  • Request data deletion (where legally permissible).

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8. Cookies & Tracking

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If our website uses cookies:

  • We use essential cookies (e.g., login sessions).

  • You may disable cookies via browser settings (may affect site functionality).

9. Third-Party Links

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Our website/communications may link to external sites (e.g., stain removal guides). We are not responsible for their privacy practices.

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10. Policy Updates

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We may update this policy periodically. The latest version will be posted on [Your Website URL] with a revised effective date.

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11. Contact Us

For questions or data requests:

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